Telco Antennas Logo - mobile broadband antennas and aerials

Staff Vacancies

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Careers at Telco

Staff Vacancies

Front Desk Sales/Reception
NEW
About the Role

As the first point of contact for the organisation, you'll man the reception desk at our showroom providing a friendly face for our customers. Day to day responsibilities including:

  • Taking phone orders
  • Assisting customers with existing orders
  • Helping walk-in customers with technical advice
  • Providing learned technical advice to customers
  • Gatekeeper to the Management and Technical Staff
Who are we Seeking?

We are seeking a friendly, bubbly individual who enjoys constant engagement with customers - a genuine people person. Many of the customers we help love to share a story about their situation, whether they've been battling poor coverage for years, or are travelling around Australia. The position would ideally suit a more mature individual, someone who can identify with and lend an understanding ear to our customers who may have been struggling to get phone coverage for years. You will need to learn quickly about the solutions, and have a passion for solving customer issues. As your knowledge broadens and your ability to answer technical questions, your role will become that of a Gatekeeper to the Management and Technical Team.

The applicant would ideally possess a basic understanding of telecommunications, perhaps having worked in a Telstra or Optus store previously. While knowledge about wireless or mobile phone communications would be beneficial, we will assist in building technical knowledge required to fulfil the role. You will require computer literacy and a basic knowledge of Microsoft Office.

How to Apply

To apply for this role please email your resume to sales @ telcoantennas.com.au

Sales Person
NEW

Sales Person / Account Management

About the Role

As a primary point of contact for the organisation, you'll be assisting customers in working out what telecommunications equipment they need, along with providing a friendly face for our walk-in customers. Day to day responsibilities including:

  • Taking phone orders
  • Assisting phone customers with existing orders
  • Technical Support for walk-in customers
  • Providing technical advice over phone and email
  • Assisting with customer issues and returns
  • Management of Existing Corporate Accounts
  • Processing Corporate Purchase Orders
Who are we Seeking?

We are seeking a friendly individual who enjoys constant engagement with customers over phone and email. We often have a high number of inbound phone calls which can be a mix of sales enquiries, technical help requests, and order requests. Consequently the role will have a degree of variation and while you won't be expected to answer in depth technical queries, you will be expected to have an understanding of a very broad range of subjects. The role however is very independent, you're free to set your own goals and work to your own timeline.

The applicant must possess a moderate understanding of telecommunications and general IT principles, perhaps having worked in a Telstra or Optus store previously, or previously in a telecommunications sales role.

How to Apply

To apply for this role please email your resume to sales @ telcoantennas.com.au