Due to the complicated nature of mobile coverage issues the best course of action is to get the problem correctly diagnosed. By performing a full assessment of your area we are able to provide a satisfaction guarantee when purchasing the recommended equipment.
At the bottom of the page we will ask you a few questions to ascertain the issues you're having as well and what you'd like to have fixed. We'll also ask some general questions like what network you're on (i.e. Telstra, Optus), the device you're using, and of course the address of where you're having the issues. Then, simply hit Add to Cart to complete your booking. While the survey is conducted for one network (i.e. Telstra, Optus), if you don't have a service yet we can advise which is expected to perform best in your area.
Once submitted, your booking will be sent to a technician who is equipped with an extensive database of 3G and 4G base stations (and transmission parameters) servicing your area and perform a series of computerised radio coverage simulations (combining terrain shielding, path loss, inter/intra-technology interference), transmitter service area analysis (for sites requiring optimal UE location recommendations), and optionally load/throughput simulations (please enquire). We will then recommend and guarantee the optimal antenna and cabling, as well as the equipment required to connect to your mobile phone and/or modem.
Telco stand by the products recommended with a satisfaction guarantee - should the recommended equipment not provide a noticeable improvement to your service when installed per the recommendations, simply return the equipment for a full refund. Equipment must be in an undamaged, resalable condition, courier return cost at customers expense.
Telco's field technical team are also available for site visits and installation services Australia-wide. For more information please see Installation Services.
While standard surveys are typically of sufficient depth to reveal most issues, Telco also offer an extensive range of other radio frequency planning and mapping services for local government and industry. To learn more about the services Telco offer please view our Services & Solutions page.